Hotels will all have challenges with as big as our properties are in Vegas. I asked for a manager because I felt like recognition was due to these employees who went above and beyond the usual expectations. We have traveled far and wide and have very high expectations for customer service being Las Vegas locals for over 30 years. At one point she saw us needing help with opening an umbrella for shade and quickly stepped in and handled it with a smile. I was hopeful that earlier in the week wasn’t just a lucky stay, but once again, we were pleasantly impressed! Amber got us another great room with a great view and the pool experience was, once again, stellar! Jelessa, who claimed she was in training, but seemed like a pro to us, read our eye contact requests for a refill. The room was nice but the pool experience didn’t measure up so we stayed again Friday night at Palms Place. Mid-week, just to change it up, we did try another off Strip resort. Better still, the security personnel, Khalil, offered to personally go meet our son and bring him up! Wow! That’s service! I went back to my spot at the pool. As I left the pool, I asked if it was possible to call the front security.

Fun guy! We think they should call it P.J.’s and give him carte blanche with his creative marketing ideas and cool cocktail promotions! In the morning, we hung out at the pool where Treena kept our cocktails full with a smile and anticipated our needs with obvious experience! Our teenager had gone across the street to race go karts and when he came to join us he couldn’t get past security - good looking out guys! Our son called us to meet him in the lobby.

and I talked marketing and what makes a great bar. We stumbled on Rojo, the lobby bar at the front desk! P.J. Our only goal that week was to enjoy pool time, great dinners, cocktails and clubs.

We had an amazing view of the entire length of the Strip. I was so impressed with the service at the front desk where Yvette upgraded our room. We took a week staycation as locals and started at our favorite getaway, Palms PLACE for two nights.

Palms place vegas reviews